Shipping Policy
All orders are subject to processing time that is separate from shipping time.
Processing time varies between 2-7 business days. HIGH DEMAND ITEMS WILL TAKE LONGER PROCESSING TIME.
Shipping time varies from 3-10 business days after processing. Please ensure that your shipping address is correct when placing orders. Driia's Room will not be responisble for any issues that may incur from this mistake.
For ALL shipping methods offered on our website, there is no guarantee of exact shipping delivery day/ time. Additionally, regardless of what the shipping "estimated delivery date/ time" indicates USPS has asked their partners to let the customer know this is just an estimate. As a result, no refunds will be issued to customers who use the PRE-SHIPMENT shipping option if the reason for their refund request is because the date of their event or when the product is needed is missed as we cannot control the USPS delays due to COVID-19.
Out of stock policy
Please be aware if there is a color availabilty issue or Item availability issue. WE WILL CONTACT YOU AND ALLOW 12 HOURS FOR REPLY. IF NO REPLY WE WILL SEND THE NEXT AVAILBLE COLOR OR NEXT AVAILABLE ITEM SIMILAR TO WHAT WAS ORGINALLY PURCHASED. If there isn't a suitable trade we will refund that item. Please be aware you will not be charged more.
Why Is My Order Stuck In "PRE-SHIPMENT" On USPS Tracker?
Return Policy
Due to the nature of my products, once an item leaves the warehouse it is considered used, and therefore ineligible for return, refund or exchange due to health and safety concerns. Driia's Room does not warranty any product sold beyond the day of delivery. We encourage all our customers to open packages as soon as they are delivered to test effectiveness. Under no circumstances will we extend the time frame.
Cancellations Policy
Orders can be canceled within an hour of being placed to get a full refund. If outside of the hour time frame no refund can be proccessed.
If you believe your item is defective, and you are within the warranty period (DAY OF DELIVERY), please use our contact form to report the defect. We will require your order number and proceed to go through troubleshooting tips. If necessary, we will request your item back to the home office for testing and quality assurance. We will test your device within 14 business days of receiving the item.
Privacy Policy
Shopping online should never require you to give up any privacy. At driiasroom.org we believe in that wholeheartedly. All packaging is distreet. We respect your rights to privacy, and if you decide to shop with us, the data stops here. Your personal information will never be sold or used by any other company in any way, shape, or form. We define "personal information" as your email address, home address, buying habits, company, phone number - anything that you provide to us as part of the purchase experience. We do not share any of this information with other companies. In fact, unlike many companies, we do not sell "personally unidentifiable" information. If you haven't heard of this yet, it is where companies sell their database, but they remove all "personally identifiable" information, usually leaving in things like zip codes, states, birthdates, etc. In summary, we don't sell any data, to any one, at any time. Period.
Wholesale Warranty
Driia's Room doesn't warranty any wholesale orders under any circumstances. If there is a defect issue
please use our contact form to report the defect. We will require your order number and proceed to go through troubleshooting tips. We will request your item back to the home office for testing and quality assurance. We will test your device within 14 business days of receiving the item.
**PLEASE BE AWARE WHEN PURCHASING FROM DRIIA'S ROOM YOU ARE AGREEING TO ALL OUR POLICES AND NO EXCEPTIONS WILL BE MADE.**
If you have any questions before purchasing, please direct them to us via Email